Last updated 5 September 2026
This policy outlines the purpose and the types of personal information that Brisbane Car Inspection collects. It also discusses what you are allowed to share and how you can request access to your information or correct your information. Australian Privacy Principles and the Privacy Act 1988 (Cth) are followed in handling personal information.
1. Who we are
Brisbane Car Inspection provides independent pre-purchase vehicle inspections across greater Brisbane, Logan and Ipswich. In this policy “we”, “us” and “our” means Brisbane Car Inspection. “You” means anyone who contacts us, books an inspection or uses this website.
2. What information we collect
We collect information that we need to arrange your inspection and run our business. This can include:
- Your contact details your name, phone number, email address and postal address if we need it.
- Booking details the vehicle you want inspected, its registration or VIN, where it is located and the package you choose.
- The seller details the seller’s name, phone number and address if we need them to arrange access to the vehicle. You will normally provide these details to us.
- Payment information payments are handled by our payment provider. We do not keep your full card number.
- Inspection records your report, photos of the vehicle and notes from the inspection.
- Correspondence emails, messages and notes from phone calls.
- Website information basic information such as your IP address, browser type, pages you visit and how you found our website.
We do not collect sensitive information as defined by the Privacy Act. Please do not send us sensitive information.
3. How we collect it
Most of the information comes directly from you. This happens when you fill in a booking or contact form or when you call, email or message us.
We may also collect vehicle information from public or commercial sources. This can include a PPSR search. We may also get information from the seller when arranging access to the vehicle.
If you give us someone else’s details such as a seller’s phone number please make sure they would expect us to contact them about the vehicle.
4. Why we collect and use it
- To arrange and carry out your inspection
- To contact the seller and arrange access to the vehicle
- To prepare your report and answer questions about the inspection
- To take payment and provide receipts or tax invoices
- To answer your questions and deal with complaints
- To meet our legal tax and insurance requirements
- To improve our service and website
We only send marketing messages if you have asked to receive them. Every marketing message will include a way to unsubscribe.
5. Who we share it with
We do not sell your personal information. We also do not give your details to dealers or finance brokers for marketing purposes. We only share information when it is needed to provide our services or run the business:
- The inspector carrying out your inspection
- The seller — information needed to arrange access to the vehicle. This normally includes the vehicle details and inspection time. We do not share your report with the seller.
- Service providers — our payment provider, email and website hosting providers, booking software, accounting software and PPSR search provider
- Professional advisers — our accountant, insurer or lawyer when needed
- Where the law requires it — for example if we receive a court order
6. Overseas disclosure
Some of the software we use may store information outside Australia. When this happens we take reasonable steps to make sure the provider protects your information and handles it in line with the Australian Privacy Principles.
7. Cookies and website analytics
Our website uses cookies to help it work properly and to see how visitors use the site. You can block or delete cookies through your browser settings. Some parts of the website may not work properly if you do this.
8. How we store and protect it
We keep your information in secure systems. Access is limited to people who need it. We take reasonable steps to protect your information from loss misuse and unauthorised access.
No online system is completely secure. We cannot guarantee that information sent to us over the internet will always be safe.
9. How long we keep it
We keep inspection records and related correspondence for as long as we may need them. This can be for your records or for insurance and record-keeping purposes.
When we no longer need the information we will destroy it or remove details that identify you where appropriate.
10. Accessing and correcting your information
You may request a copy of information we have about you. We can also assist to fix data that is inaccurate and outdated.
The following information needs to be provided to us. We will normally reply within 30 days. If we are unable to provide you with some information, we will advise you.
11. Making a complaint
If you believe we have mishandled your personal information please contact us in the first place. The issue will be discussed and we will try to rectify the situation as best as we can.
If you are not happy with our response you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
12. Changes to this policy
We may update this policy from time to time. This is the latest version which will always be available. The top date indicates the updates’ last modification.
13. Contact us
If you have questions about this policy or want to ask about the information we hold about you please use the contact details on our contact page.